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In early July I contacted Customer Service to get a seat cushion cover for an outdoor couch that had been chewed on by so form of rodent. As of September 08th, I do not have a cushion cover nor any idea if/when I will get one. I just got off the phone with the 6th...
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4.3
#1098212
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Spent $2,000 on a mattress I wake up every single day with the back ache it's the worst mattress I've ever had, didn't occur to me right away that the back aches were from the mattress it was too late to return it but it has a 10 year warranty. They'll give me some...
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#1080809
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My husband and I purchased 6 counter chairs which Jordan's assembled for us. Right away the cushion on one started to sink. A technician came out and said the chair was fine. The frames always seemed loose and needed to be tightened. They all fell apart. I kept calling...
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1.0
Avon, Massachusetts
Product
#1071503
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Jordans Furniture - Terrible service
1/1

Jordans Furniture - Terrible service

Jordans Furniture
#1102968
3.0
Details
My six month old rocker recliner mechanism broke took two weeks to have somebody come out to tell me it broke they are ordering a part which now won't be in till the middle of October which would be two months so I have a chair in my living room that is seven months old can't be used for three months and they said basically oh well
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Jordans Furniture - Pealing furniture with 3-4yr life span

Jordans Furniture
#1067932
Couch falling apart! Buyer beware. I purchased a couch 3.5 years ago and it's literally disintegrating. I have no children or pets and the couches gets minimal/gentle use. Customer service stated it's "normal wear and tear".
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Mattress Review

Jordans Furniture
#978500
1.8
Details
Spent $5,000.00 on mattress. Wake up w/backache every single day! Too late to exchange had for a year. Its sagging on one side too. Not happy, biggest ripoff in the universe! Had last mattress for 15+ yrs, should've kept it! Was 10 times better & cost $800.! I understand inflation, but for $5,000.00 i am stuck w/crappy bed!
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Loveseat Review

Jordans Furniture
#942850
1.3
Details
I purchased a leather sofa and loveseat for over two thousand in July 2015 and just noticed thstvthe love seat is worn on one of the cushions had only 15 months call Jordans and was told warrenty is up and must be i didnt condition it 4 times in the last year i think its the quality and they dont stand behind it never shop there again waste of money nit happy at all
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This sounds like a reoccurring theme . We purchased a $4k leather sectional and within two years it is stained and looks like ***. The warranty company and their customer service both claimed that it is abuse. { no dogs, only 3 people in the house } After several calls...
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Product
#1063373
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Jordan's furniture does not stand by the product they sell. I bought a leather power couch. Less than five years the leather fell apart. The couch had very little usage over that time. Followed all the requirements to maintain the leather. Called Jordan's and they said...
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#1038211
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Jordans Furniture - Ottoman Review
Purchased a "leather ottoman". The simulated leather is checking and peeling. Jordan's service staff states it is 'bicast' leather and we should have read the tag on the product. If we knew this was vinyl/polyurethane we never would purchase so called BICAST LEATHER.
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2.1
Product
#1028373
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Do not buy a mattress at Jordan's Furniture, our mattress is defective. I purchased a mattress at Jordan's less than a year ago. The mattress cost me $2000,00 (two thousand) plus dollars. I noticed that there is an air pocket / lump where I slept the night before. I...
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1.6
Avon, Massachusetts
Product
I didn't like
  • Very bad
#1027183
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Don't buy mattresses at any Jordans Furniture. Our mattress is defective. It looks like a trapezoid... how does one even begin to sleep on this thing to make it crumble like that? NO NO NO... it's not defective, it's the way you 'took care of it'. STAY AWAY FROM...
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#1008896
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Jordans Furniture - Furniture Set Review
Bought a brand new living room set about 3 years ago. Within a year the couch and ottoman started looking really worn. I am constantly flipping the cushions but they still look terrible. There is a huge gap between the cushions. We purchased the cleaning warranty and...
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2.7
#1003915
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I have been trying to replace a single cover for an outdoor furniture. Outrageously, naticks representatives have wasted about half a year of my time on this because they have been taking six months so far to replace a single cover. This involves hours and hours of...
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2.4
#1000705
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