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Original review updated by user Nov 21, 2020

Purchased my sons bedroom set in August. including mattress and desk.

Spent almost $3000. Recieved an email mid Setember stating merchandise was in. Girlfriend scheduled the delivery and took the day off to remove the other bedroom set. Delivery service came and delivered only the mattress!!!

Called and was told that the bed frame was also in but she never checked it off on the website!!!! The email stated that the merchandise was in. One would assume that it is the complete order. My son slept on the mattress on the floor for over a month.

There was nothing else in the room. Fast forward and the remainder of the order was delivered at the end of October. Desk arrived scratched up. Once again we called and was told they would sens someone out to fix it?

that means using wood fill. We told them that was not acceptable. They said they would have to order a new desk and would not be in until the end of February. Today that date was changed to May.

At this point we wanted to end this nightmare. we called and expressed our disappointment. We spoke to a manager who said he would credit us for the delivery charge of $115 dollars. Insulting!!!

we then said we don't want to deal with them and they can keep the other desk.

we don't want them to return. The manager then stated he would credit us $150 on a $3000 order.

User's recommendation: Buyer beware. Jordan's is not the company that thrived on good customer service!

Preferred solution: Price reduction.

Jordans Furniture Pros: Good selection.

Jordans Furniture Cons: Poor customer service, No quality assurance, Non caring attitude.

Location: 100 Stockwell Drive, Avon, MA 02322

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