Jordans Furniture Reviews

I purchased a leather sectional from Jordan's Furniture in late 2024. The in-store model impressed us with its soft leather and comfortable cushions, so we invested in this expensive set.

We were thrilled when it was delivered, but soon noticed issues: minor scratches on the leather and a poorly fitting leg. A technician addressed these initial problems, which we appreciated.

However, the seat cushions were noticeably less comfortable than the store model, and one section of the leather felt stiff. We assumed they might soften with use. Recently, we revisited the store and tested the same sectional, confirming a significant difference in comfort and leather quality compared to ours.

We raised this concern with a salesperson, who directed us to customer service.

A technician inspected our sectional and acknowledged the leather quality issue. We expected a resolution, but a customer service representative later called, claiming the difference was due to the leather coming from "a different cow" and deemed it normal.

No solution was offered, except a suggestion to purchase another sectional at a discount. We believe this is a defect covered by the warranty, yet were left with a subpar sectional for years to come.

This experience reflects poor customer service, and we will not be returning to Jordan's Furniture for future purchases.

Purchased mattress, bar with chairs and table from them. The bar has a crack on the top of it, as well as one of the seats.

We were told to send in pictures to the warranty repair. They determined it was a manufacturer issue and would not repair or replace it due to that and because it had happened beyond the first year. Jordan's called us after determination and said they believed their in-house repair person could fix it. In-house technician came out and put resin in the crack on the bar top and said he could not do more but that he would call in to have the chair replaced as it could not be fixed (he believed it as an "environmental issue").

An associate from Jordan's called and said they would replace the chair seat but we needed to either pay ($120) for the technician to come out again and swap the seat out or pick- up seat and do the repair ourselves (which is over 4 hours round trip). One of associates on the phone said that had we had damaged the piece ourselves that they would fix or replace it but wouldn't in the case of a manufacturer issue.

We visited the showroom and the exact bar on the floor had the exact crack on the bar top as ours (we did take a picture of it and show an associate while there). This is clearly a manufacturer issue (not environmental) and this piece should be taken off the floor and online. Do not pay extra money for a warranty that doesn't cover a manufacturer issue.

Do not support a business who doesn't fix a manufacturer problem.

Do not support a business who doesn't put the customer first when the problem is clearly not them. Shame.

I purchased a dining room set in 2021. That set has LITERALLY fallen apart since.

I purchased an extended warranty, but the warranty company said they dont cover hardware failures. Hardware failures being the screws in my chairs falling out, causing the legs to be loose and unstable. I was told that the chairs required periodic maintenance I never thought that I would need to tighten the screws on my chairs DAILY to keep them from falling off. The legs on the table are loose too, so I guess that also needs the same maixtenance.

Then theres my couch. The more durable leather that is worn like Ive owned it for ten years. It was purchased with the dining room set. Did I mention that I bought living and dining room furniture?

My mistake. Yeah, I bought a few things. The only purchase that is in great condition is my entertainment cabinet. Probably because its only job is to rest a tv on it.

Hopefully I didnt jinx myself. The bottom line, this furniture is pure trash.

Bought a mattress from Jordans Furniture in June of 2023 .Great experience purchasing it but now

Need it warranted and after they send out a person to do measurements they tell me that its close but not close enough for the warranty. If they wanted to keep a customer happy they would work on the warranty but obviously they dont care.

I dont care how many times Elliot does his commercials the word of mouth is always the best advertisement and also the word of mouth can really hurt your business guess what? I will never ever purchase anything from Jordans furniture again and I was originally going to buy a bedroom set, but not from there.

So purchased a mattress & thought this would be the right one according to how your expertise?? In selling the products

They MATCH UP BODY COMPUTER ETC

AT 1st the bed & Mattress seemed ok

For a time but as we do a lot of travel consequently there's at least a year not on that mattress!

So we started wondered why our hips & back were having issue! it's the mattress we realized after sleeping on good mattress while on travel no pain did research to find out to many how many complained on this specific mattress! Mindboggling it's got bad reviews ECT it's also too hot to sleep against! You live & learn my husbands a big guy he is livid as there is 1 1/4 inch sinkhole in mattress - my husband says his back is killing him when he gets up - JORDAN I AM EXPECTING A CALL FRIDAY AFTER FINDING YOU SAY NOTHING WRONG

THEY HAVE A GIMMICK??

It has to have this or that to be replaced I'm on a 10 year warranty

WE ARE LIVID WITH THIS SERVICE THEY CAN & WILL DO BETTER I AM SURE ELLIOT IS A GOOD GUY & must understand

HE KNOWS WHO WE ARE & we would like to talk with him! We were willing to buy another mattress if they took care of this piece of - it's on the internet the complaints on this particular model - let's make this a positive experience for all concern HELP!!

Jorden HELP

ALSO THE SALEMAN WHO SOLD US MATTRESS NO LONGER IS THERE

YES HE SOLD US THE WRONG DAMN FIT!!

THE MATTRESS HAS BEEN A HUGE DISSAPPOINTMENT -

THEN THEY tell you to put queen sheets on the queen bed WRONG!!!

NOT ON AN ADJUSTABLE BED IT PULLS & rips your sheets!!! WTHECK GUYS???

We purchased a new sofa and chair to replace a 20-year-old set that we bought from Jordan's about 20 years ago. We were very happy with the old set except that the cushions were wearing out (to be expected).

The new set we purchased was said to be at least as good if not better quality. It is most definitely not. We have had a service already to replace a motor that failed-cost about $200 because we did not buy the warranty. The new set has areas where the color has faded to almost no color at all.

In addition, something keeps "jumping" in the track on the chair when returning it to upright. Attached photos show the wear on the new gray set versus the old black chair which we kept. It's sad that Jordan's has become just another Bob's Furniture selling cheap crap. At one time they were a well respected furniture retailer.

Not anymore. Unfortunately I am unable to upload any photos as this site doesn't support the file.

The Sealy mattress i purchased from Jordan's slowly deteriorated after the first couple of months. It is now basically a hammock with all of its support lost.

Over the last 6 weeks i developed severe life altering neck issues that I was told by 3 doctors was caused by this faulty Mattress. I brought this us to them and they had me send in photos. After 5 minutes of receiving the photos, I received a call from Jessica Correia who told me based on the photos the mattress did not cause my neck problems . Apparently she knows more than the neck surgeon who told me it was caused by the mattress.

She then offered me a $250 credit to buy a NEW mattress after the first one they sold me was totally defective. What a slap in the face. The good news is, i have this all documented and 3 doctors that will testify for me.

So maybe it will work out in the long run. I hope they are prepared for a long legal battle.