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I have purchased numerous items of furniture for over 20 years . I buy there warranty every time . When my recent leather set (FuturaHogan) wore the color off . They told me it was normal . They said I could hire them to repair it . They gave me the run around from the...
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HiddenCassowary
HiddenCassowary

Same here. Recently bought expensive leather couch and upholstered chair. Noticed the chair had a defect 10 days after delivery. Jordan's said I had 7 days to report so out of...

Anonymous
Anonymous

Not good people to do business with, they are not on your side, say anything to make a sale.

#1283864
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Yes we have contacted customer service several times , only to be told that the smell can’t possibly be the leather. This is an expensive set and has had been here for 6 months now and STILL smells.? Doesn’t smell like real leather. Smells synthetic Is it real leather?...
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2.4
I liked
  • Sales staff
I didn't like
  • Quality
#1280492
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Jordans Furniture - Sofa is deforming.... bad quality high price
Jordans Furniture - Sofa is deforming.... bad quality high price
Jordans Furniture - Sofa is deforming.... bad quality high price
I bought one sofa with you guys a few months ago and its structure is deforming already. I thought that was a good sofa, but I unhappy with its condition. Attached pictures. My number order is 06137051230. I'm trying to contact customer support and their email...
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1.5
Product
#1252467
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store models firmer than ones you buy dream even don't work out waist of money friend did better with extra firm lucid my second one sagging under butt back still killing me.he did it for 800 king to 2000 for mine headaches.should of checked other stores feel like not...
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#1247422
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My husband and I were looking for a leather couch. We found a couch on the floor that had fabric on it. It was not too deep (we are not tall) and my feet could touch the floor. The gentleman that helped us told us we could have leather put on it if we liked the style....
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Anonymous
Anonymous

Catrina,I have an update for you. After one more call to a supervisor, I finally was able to return the couch. Mind you, not for full price... We lost $2500, basically had to ...

Anonymous
Catrina Hayden

Same thing happened to me at Jordan’s Furniture. My husband and I looked at several stores for weeks and found only 1 couch where my feet touched the floor and my head had sup...

3.7
Product
I liked
  • Interest free financing
I didn't like
  • Products or service
#1246010
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Jordans Furniture - Jordan’s Furniture is cheap trash don’t waste your money

Bought a table, a coffee table and end chairs for 1k, first they deliver it to the wrong house then they come back and assemble it sloppy, now the glass on the table slides around . Jordan’s Furniture is trash !!! Will never buy from them again . I will Stick with Raymour and flannigan !
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Staff
Style and Design
Value for money
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Product
#1213804
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Jordans Furniture - The worst customer service
Jordans Furniture - The worst customer service
I bought a cocktail table at jordans and the next two days it broke on me and my daughters leg, and i called jordans right at away after me and my daughter ( 1 year old) was feeling little better, they were concerned about coming to pick up the broken table then whats...
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3.0
Product
#1204026
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Jordans Furniture - Don’t believe the mattress warrantee

Have been trying to get a new mattress because of deep impression areas but they have a woman specifically hired to debunk your warrantee complaints. We spent good Money, pillow top king, but because of Minor sweat discoloration they discounted the warrantee. They have an answer for EVERYTHING and record your Call so don’t buy here.
2.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
#1181164
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I purchased a brand new dining room set from Jordan's 6 months ago. The table is full of "water marks" and I have to sit here for 8 hours because they do not offer a "time" until 2 days before. Also, one of the "expensive" chairs is falling apart. I have to pay for...
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#1179522
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Contact Jordans Furniture

Mailing Address:
Jordans Furniture
100 Stockwell Drive
Avon, Massachusetts 02322
United States
Phone:
(508) 580-4900
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Jordans Furniture Products and Services

Purchased a mattress and started having trouble within a month of the purchase. Mattress sinks in the middle and very uncomfortable to the point of making my body ache and numbing. Came back to the store, given multiple things to try i.e. switching the bed around,...
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#1173598
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